office furniture sales industry is just to work a lot of friends preferred, but insisted to the last sale but few players, how to improve sales skills and techniques to become salespeople and managers a common topic, here we've got some office furniture sales skills, I hope you can help .
elements involved in sales of office furniture There are many, such as pre-sale, sale and use of users, managers, and so on, for example, when the purchase of office furniture companies, CEOs are most concerned about is the cost of furniture, durability, reliability and can provide convenient repair services. But for the staff, the comfort of use, beautiful display of nature, it may be their first consideration of the issue. Thus, sales of office furniture is often a lasting and hard process that requires office furniture salespeople have enough patience and perseverance (Source: Net sales: www.yewuyuan.com), but also will use a variety of sales techniques. Together we look at office furniture sales process communication skills.
office furniture sales skills sales staff to
according to the characteristics of the mall furniture, skilled use of various techniques. We are familiar with customer buying motives, the ability to grasp the opportunity to show and introduce products and convince customers to close, creating turnover opportunities with clients and even become friends, to promote the formation of potential customers. Use and sales staff to sell the means to grasp the skills, is key to improving the turnover rate, the company establish a good image. Sales techniques include the following aspects:
Description mall merchandise buyers to meet their needs and the degree to meet so arouse attention. The main method raises interest; the mall goods regularly to make some adjustments and continue to add new items, so that each customer has a freshness into the store; create a new, tasteful small environment to attract customers; when compared to in-store customers for a long time, choose one of them as a key target, and their questions patiently, carefully explain to initiate other interest-store customers.
gain trust and confidence of the company's products can lead to further buyers make purchasing decisions and sales staff have limited trust of customers, from the following aspects:
truthfully provide customers need to know the relevant product knowledge. When talking about the problem, try to stand other people's point of view to consider ourselves very convincing. Respect for customers, grasp the consumer psychology, the use of professional knowledge and good service so that customers get the psychological satisfaction as a consumer in the shortest period of time. In communication with the customer, the effective use of body language (such as eye contact, facial expressions, etc.) to pass your sincerity. Introducing merchandise in order to attack other similar products in a manner to obtain the trust of our customers goods, the result would be counterproductive, and even disgusted customer emotions.
sales staff talk with customers can buy their motivation, houses the living area, home decor, personal color preferences, about economic conditions begin to understand the intention of selecting the guests, which has targeted the introduction of goods .
Depending on the customer what he wanted to take a different reception mode, for the purposes of highly customer reception to take the initiative, quickly, use other questions, seize the opportunity to demonstrate hands carefully commodity; For undecided, being & quot; shop around & quot; customer, sales staff to patiently explain to them the features of the product, not anxious, let customers compare to consider before making a decision; has become a commodity for buyers who want to continue with the guests to maintain contacts, we can focus on the company's services and other ancillary merchandise, so as not to feel left out of their produce.
has been in customer preference for its products to understand, but is still under consideration, the sales staff can help guests choose based on knowledge of home decoration knowledge, this product can be informed of how to achieve the effect, but also unintentional level about such goods are high consumer groups, in order to effectively contribute to the final transaction. The most important thing is to guide the consumer sales staff to recommend deep expertise in the product description, to provide professional customer consumption levels.
work in sales, often hear the views of customers, a good salesperson is different and should not be disturbed by the views of customers, sales staff must first try to provide their favorite products to buyers, avoid or reduce the appearance of opposition objections to a minimum, the opposition has emerged, the sales staff should listen patiently as comments made by the customer is incorrect, you should politely explain; on the contrary, there should be a sincere attitude expressed thank.
service is also an important part of a sales ratio is the business and customers deal with buyer relationship is very important part, he was able to establish a sense of trust in the consumer-to-business, and business is not only to strengthen Contact between the customer purchased items, prompting them to become & quot; repeat & quot ;, while old customers can also affect new customers, develop a broader market.
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