The hotel people look at to understand a few hotels have their own standards, can be very sharp for a hotel to judge. Your ideas in such indicators are what it? I do not know how luxury is defined. If you just say that the real high-end quality of the hotel, then, personally feel that the software is more important than hardware. Luxury hardware, 3000 yuan a night hotel basically can do, such as comfortable bedding and bathroom towels, slippers, size and comfort of a bathtub, shower head (there is a tropical rain forest or installing a Hansgrohe the most low-end of the nozzle is not standard), the room supplies details of options, such as cups and cutlery. Basically, if the price of a hotel night to reach the equivalent of 3,000 yuan, with the experience I stayed in the hotel I do not think there is a big difference between the hardware. The only difference may be generated on the hardware that is itself a site of special historical monuments or hotels. I find it very interesting that often the best hotel room will have a good sound, but no television.
with hardware too well, sometimes produces a "too hard" feeling. For example, Geneva, Starwood's President Wilson Hotel, the room full range of sound is Bang & amp; Olufsen, but personally feel that the hotel is not as good as Geneva Four Seasons comfortable living, not as good as money in other lower cost but more prone to customer satisfaction a sense of place. In Europe, where there lived a forget Sanwubaiwan Euro a night hotel with Hermes bath products labeling, is the same reason.
Here to talk about software, these are makes me feel really upscale hotel quality. Sometimes two or three thousand hotel can do, and sometimes very expensive hotel still not doing enough. I stayed in a hotel every night to 1000 Swiss francs, the hardware is very good but the service was installed in Switzerland, and small office done a poor job. Really willing to spend the money staying in a hotel, in fact, most do not want this pretentious service. Unfortunately, quite a few hotels in Europe have this problem, Italy and France are the hardest hit.
1. able to carefully observe the needs of the guests, and to react in advance:
I say in two years staying in a hotel where I experienced impressive example:. a Before answering this which has been said in another, hotel was observed my mother do not eat tomatoes, specifically for her to do a tomato do not feed meal cards; b this summer in Sri Lanka two Aman resort, to the time of the second general manager came out to meet, he told us. his former colleagues told him I would go on a morning yoga class offers, but this is not a resident yoga teacher, so they help me contact a local yoga teacher, during my stay will come to teach.
able to achieve this level of hotel service, I am currently lived in Aman's only hotel (not all can do at home, the domestic two have not this level), so-called Aman-off the origin, it is not just money we want to spend on a hotel, but stayed several times and spoiled so disagreeable to look at other hotels.
2. Can existing services of the hotel upon request changes
this sounds very simple, but there is little the hotel can do. Such a small thing to want something not on the menu point, large enough to help you in advance to put forward a local sim card and the like. Some hotels can ask the guests before check preferences accordingly arrange different rooms (eg distance by the sea, quiet or not, etc.), but also the bonus items.
3. Only in this hotel can do some things
Bali hotel guests with direct clearance, you do not have to sign a long row of landing team, which is an important criterion I judge the quality of the hotel in Bali. In addition, like Aman Law cloud allows guests to open the door at the Temple period into the area of ​​non-resort to experience the quiet deserted Temple, is the main way to enhance the grade.
first wrote this a few bars. If you think there is anything else to add, in short, the service can be done at home, and even let guests do not want to live at home but hope to long lived in this hotel, is the highest level of service. Road repair its long Xi Yuan, some hotel guests to feel that they write a small card to send a chocolate champagne like it did out of service, but in fact just the beginning.