Job description] Under the leadership of the Human Resources Manager, responsible for carrying out on-site, supervision of the Organization, the implementation of and hotel quality policy, quality objectives; responsible for organizing the work of the hotel (service) procedures, standards and regulations, personal responsibility department formulation, revision, interpretation and management; responsible for hotel work (service) quality supervision, inspection and assessment work; keeping the old service point, star level and satisfy guests demand, played supervision to ensure that the role; in provide quality services to the general manager of the management decision-making information, data and recommendations, it acts as a staff assistant. 【Job content】 1. Implemented, the implementation of the work instructions and General Manager Human Resources Manager, command, responsible for leading the work of the department, directly responsible to the Human Resources Manager. 2. Lead by example, strict implementation of relevant policies, laws, regulations and national standards, industry, hotel. 3. Study hard, familiar with the business, improve management, and constantly improve, improve the operational work of the department to ensure the completion of this department are responsible for the task. 4. Responsible for the formulation and revision of plans in this sector, according to the work plan of work. 5. Responsible for drafting, developing, rules and regulations of the department revised duties of each position, procedures, standards, and this sector. 6. Quality education is responsible for the work of the department staff, strengthening the business department staff training, and constantly improve the political and professional quality of the department staff. 7. Responsible for regular meetings of the departmental meetings, coordination, arrangement and summarizes work on the major issues decided departments, in recognition of good deeds, criticize negative phenomena, strict discipline. 8. Time to participate in the general manager and HR manager presided over a variety of regular meetings and conferences on a regular basis to the work report of the human resources manager of the department, in case of major problems should be promptly reported. 9. Responsible for establishing sound working archives of the department, review process various reports; the implementation of supervision, inspection, examination hotel work (service) standards, management systems and the department of personal responsibility, and earnestly implement the principle of distribution according to work and employee reward and punishment standards. 10. The hotel is responsible for organizing the work (service) procedures, standards and regulations, personal responsibility department formulation, revision, interpretation and management work, and to coordinate, rationalize the relationship between its implementation process. 11. Participate in QA, understand guests reflect, investigate, analyze guests' complaints and check processing, complete control of the situation of the work of the various departments and hotel work and hotel work (service) quality supervision, inspection hotels of various departments (service) quality comprehensive examination, assessment work. 12. Responsible for the organization, implementation, supervision, inspection, total quality management and work proposals hotel and implementing assessment performed. 13. Responsible for organizing, preparing star hotel in annual quality review work and related major reception tasks. 14. Responsible for strengthening ties and communication with the higher authorities the hotel, the hotel industry and other sectors of quality management, establish a good working relationship, to strengthen the exchange of information. 15. Responsible for the reception staff about visitors, dealing with letters and visits to the shop and guests travel complaints department Complaints news agencies, identify problems in time to consult the leadership of hotels reporting. 16. Ensure the completion of other tasks, general manager and interim HR manager assigned.